Support

Write to us: oleksandr.v.atamanskyi@gmail.com

Include your phone model, iOS or Android version and what happened. The developer answers personally, so it may take a little while.

My position doesn’t show

iPhone: Settings → Privacy & Security → Location Services: turn them on, then find Shturman and allow location access. Turn on Precise Location.
Android: Settings → Apps → Shturman → Permissions → Location: allow while using the app and turn on precise location.
On iPhone the app also uses location in the background during navigation, so guidance continues with the screen locked. On Android the screen stays on while navigating.
If GPS is jammed, the position moves by estimate and the marker turns orange. If it has drifted noticeably, drag the map under the pin to set your position (“Set my position”).

Without GPS my position doesn’t move

To keep moving without GPS, the app needs the motion sensors: that is how it knows you are driving and counts your steps.

iPhone: Settings → Privacy & Security → Motion & Fitness: turn on Fitness Tracking and Shturman.
Android: Settings → Apps → Shturman → Permissions → Physical activity: allow.

In the car, the position moves only while the phone detects that you are driving.

Offline maps

Download your region’s map in the app while you have internet.
A downloaded map displays without a connection, and the nearest shelter is found offline too.
Building a new route still needs internet for now.

CarPlay and Android Auto

CarPlay will be available once Apple approves Shturman for CarPlay navigation.
Android Auto works on Android 10 and later. Allow Shturman to send notifications: they are needed for turn-by-turn guidance in Android Auto.

Restore purchases

If you reinstalled the app or moved to a new iPhone, sign in with the same Apple ID and tap “Restore purchases” in the app. The 10-free-hours counter is kept in your iCloud Keychain, so reinstalling does not reset it.

To cancel: Settings → your name → Subscriptions → Штурман (Shturman). Cancel at least 24 hours before the renewal date.

On Android: sign in to Google Play with the same Google account and tap “Restore purchases” in the app. To cancel: Google Play → Payments & subscriptions → Subscriptions → Shturman.

Delete your data

All your data (trips, Home and Work, search history, offline maps, settings) is stored only on your phone. Delete the app and it is deleted. The free-time counter in your iCloud Keychain remains. We have no server, so there is nothing to delete on our side. More in the privacy policy.